LU Learn: Support
LU Learn FAQ's
Toll Free: 1-866-585-1738
If more assistance is needed, please visit this page below.
What browser should I use?
We strongly recommend that use the latest version of Firefox as your browser when accessing your online course work.
Firefox is available for download at http://www.mozilla.org/en-US/firefox/fx/#desktop.
How do I know what my username and password is?
For assistance with issues concerning your username and/or password you are required to contact the university help desk at (409) 880-2222 or Toll Free at 1-866-585-1738.
My course videos won't play. What should I do?
The first step is to make sure you are using the latest version of firefox as your browser. See the "What browser should I use?" area for more information.
Next make sure your adobe flash player is up to date. To do so download and install the latest version from http://get.adobe.com/flashplayer/.
Next try clearing your internet history. Instructions for doing so can be found at http://support.mozilla.org/en-US/kb/remove-recent-browsing-search-and-download-history.
If your videos will still not load/play after completing the previous steps you may need to try using another computer.
What software is required for online courses?
The software required may vary by course but here are some applications that are almost always necessary.
Browser: Mozilla Firefox | http://www.mozilla.org/en-US/firefox/fx/#desktop
Document Reader: Adobe Reader | http://get.adobe.com/reader/
Browser Plugins: Adobe Flash Player | http://get.adobe.com/flashplayer/ Java | http://www.java.com
Microsoft Office or Compatible Alternative
Where do I get support for publisher resources (e.g. MyLabs, McGrawHill Connect, WebAssign)?
You will need to contact the publisher or your instructor for support with all publisher provided content.